Returns

Returns/Refunds/Replacements -
Items must be returned within 30 days from date of delivery.
To be eligible for a return, please request authorisation by emailing returns@oldtowns-maps.co.uk  
Unauthorised returns will not be refunded.
To return your product when authorised, send it to:
Old Towns Maps, 53 Lakemead, ASHFORD, TN23 4XY.
Please use the original packaging (or similar).

If the item is not as described, damaged or faulty
You will qualify for either replacement or a full refund when the item is returned within the 30 days from delivery period.

"Change Of Mind" returns
If returned within the 30 days from delivery period, you will be responsible for the return postage costs.

Refunds
Once your authorised return is received and its condition verified, you will be refunded within within 3 working days.

Replacements
We only replace items if they are defective or damaged. 

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